# Clarence Health > Personalized health support for everyday goals, health routines, care coordination, and questions between clinical visits. ## Company Overview Clarence Health provides AI-powered support for adults managing health goals, daily routines, chronic conditions, appointments, medications, documents, and everyday questions. Clarence is especially useful for older adults, caregivers, people with chronic conditions, and the healthcare or community organizations that support them. Clarence combines mobile app support, caregiver tools, partner workflows, and proactive phone-based outreach. Member and caregiver services are free to use; healthcare, clinical, and community partners pay for partnership services. Clarence Health is not a replacement for a clinician and does not provide medical diagnosis, treatment, emergency care, or clinician-patient services. ## Products and Platforms ### Mobile App The Clarence Health app is available for iOS and Android. Members can interact with Clarence by voice or text and use the app to manage day-to-day support. Core app capabilities include: - Personalized Plans for health goals, routines, medications, appointments, and everyday tasks - Medication reminders, appointment reminders, and gentle nudges - Daily routines for hydration, movement, reflection, and other personal goals - Health check-ins and wellness screenings - Plain-language explanations of health information and care instructions - Support with uploaded documents, care plans, medication lists, and key health details - Everyday questions and resource navigation - Cognitive activities, games, breathing exercises, local news, weather, and nearby resources ### Member Web Portal The member web portal lets members manage account information and add documents from a computer. ### Caregiver Portal The caregiver portal helps family members, loved ones, and professional care providers support members between visits and day-to-day interactions. Caregiver portal capabilities include: - Uploading and managing appointment summaries, medication lists, insurance information, discharge instructions, and other documents - Viewing summaries and images of documents - Creating reminders and notifications - Asking questions based on member-specific information - Reviewing engagement, potential care-plan issues, medication interactions, and escalations - Managing preferences, demographics, interests, and setup details - Finding education, best-practice resources, and local support resources ### Partner Platform Clarence supports healthcare organizations, clinical groups, payers, senior living facilities, home care agencies, aging agencies, and community-based organizations. Partner capabilities can include: - Population insights and engagement analytics - Value creation metrics and reporting - Member issue and escalation visibility - Email, web, and API integration options - Custom workflows for institutional objectives ### Telephonic Services Clarence provides proactive phone-based outreach for healthcare and community partners. Common telephonic workflows include: - Pre-appointment preparation - Post-discharge check-ins - High-risk member check-ins - Wellness and service check-ins - Appointment, event, and routine reminders - Resource navigation - HEDIS and quality gap outreach - Escalation of concerning responses to the appropriate partner team ## Core Service Areas ### Care Clarence helps people stay on track with daily health routines and support needs. - Personalized Plans and daily routines - Medication and appointment reminders - Health check-ins and wellness screenings - Support with care plans, documents, and next steps - Nudges for recommended routines and goals ### Connection Clarence helps people feel supported and engaged between clinical visits, caregiver interactions, and scheduled services. - Voice and text conversations - Encouragement and reflection - Cognitive activities and games - Breathing exercises and calming support - Local news, weather, events, and nearby resources - Companionship and social connection ### Empowerment Clarence helps people understand information and act on practical next steps. - Plain-language explanations - Medication and condition education - Document and care-plan support - Daily task assistance - Resource links and step-by-step guidance - Help preparing questions for clinicians or caregivers ## Target Users ### Members Clarence is designed for adults who want support managing health goals, daily routines, chronic conditions, appointments, medications, documents, and everyday life tasks. Older adults remain a major audience, but Clarence is designed for adults across age groups. The product is also useful for adults with chronic conditions, people managing multiple health needs, and people who want more support between clinical visits. ### Caregivers Clarence supports: - Family caregivers - Loved ones and friends helping coordinate care - Professional care providers - Home care agencies - Senior living staff and care teams ### Healthcare and Community Partners Clarence works with: - Health systems and hospitals - Independent clinical groups - Specialty medical groups - Payers and insurance providers - Medicare Advantage plans - Value-based care organizations - Senior living facilities - Home care agencies - Aging agencies - Community-based organizations ## Partner Value ### Clinical Groups and Health Systems Clarence can help partners: - Extend clinical and administrative capacity - Reduce routine call volume and follow-up burden - Prepare members before appointments - Support post-discharge and high-risk check-ins - Improve appointment adherence - Identify care gaps and follow-up needs - Improve patient engagement and satisfaction - Support value-based care and quality workflows ### Senior Living, Home Care, and Community Organizations Clarence can help partners: - Increase resident, client, and family engagement - Provide additional connection points between scheduled interactions - Share reminders, service information, and resource guidance - Support wellness, routines, and social connection - Reduce staff burden from repeated information requests - Surface needs, concerns, or follow-up opportunities ## Key Statistics - 42% of U.S. adults have multiple chronic conditions - 12% of U.S. adults live with five or more chronic conditions - 59% of young adults have at least one chronic condition - 27% of young adults have multiple chronic conditions - 34% of those 65+ experience isolation - Many patients and caregivers need more support between clinical visits than the healthcare system can provide through appointments alone ## Example Use Cases ### Member Support A member uses Clarence to remember medications, prepare for appointments, keep track of routines, understand uploaded health documents, and ask everyday questions in plain language. ### Caregiver Support A caregiver uploads appointment summaries, medication information, and other documents, then uses Clarence to create reminders, understand member needs, and stay aware of potential issues. ### Partner Outreach A healthcare or community partner uses Clarence for proactive phone-based outreach, appointment preparation, wellness check-ins, service reminders, resource navigation, and escalation workflows. ## Testimonials - "I like to keep up with what's happening in my neighborhood and Clarence tells me every morning what's going on" - Jane R. - "Clarence explains my doctor's instructions in plain language that's easy to understand" - Amy P. - "I needed to get new car insurance and Clarence provided steps to take and links to resources" - Mike N. - "I was getting light-headed... Clarence helped me realize I was dehydrated" - Renee L. ## Security and Privacy - Clarence Health does not sell member, caregiver, or partner data to third parties. - Clarence Health maintains a SOC 2 Type II security program. - Clarence Health maintains a HIPAA-aligned privacy and security program. - Clarence Health signs Business Associate Agreements when handling Protected Health Information on behalf of Covered Entities. - Clarence Health uses privacy-focused practices for health-related conversations, documents, reminders, goals, and similar information. ## Pricing Model - Members: Free to use - Caregivers: Free to use - Healthcare, clinical, payer, senior living, home care, aging agency, and community partners: Partnership services are paid by the organization ## Getting Started ### Members 1. Download the Clarence Health app on iOS or Android. 2. Sign up for an account. 3. Start using Clarence for plans, reminders, routines, documents, and everyday support. ### Caregivers 1. Sign up through the caregiver portal. 2. Create or link a member account. 3. Upload documents, create reminders, and adjust preferences. 4. Use Clarence to stay informed and coordinate support. ### Partners 1. Contact Clarence Health through the partner inquiry form or by email. 2. Discuss organizational goals and workflows. 3. Configure telephonic outreach, app access, portal access, reporting, or integrations. ## Key Differentiators - Voice and text interaction - Personalized Plans for everyday support - Plain-language explanations - Support across mobile app, web portals, and phone outreach - Caregiver coordination tools - Partner workflows for healthcare and community organizations - Designed for adults broadly, while remaining especially useful for older adults and people with chronic conditions - Enterprise-oriented privacy and security practices ## Links - Official Website: https://www.clarencehealth.com/ - iOS App: https://apps.apple.com/us/app/clarence-health/id6504370273 - Android App: https://play.google.com/store/apps/details?id=com.clarence.mobile ## Contact - Email: info@clarencehealth.com ## Important Note Clarence Health is intended for adults 18 and older. Clarence Health is not a replacement for a clinician and does not provide medical diagnosis, treatment, emergency care, or clinician-patient services. In an emergency, users should call emergency services or contact a qualified medical professional. Copyright 2026 Clarence Health Inc. All rights reserved.