Clarence Health

The US Health Crisis

Chronic conditions are overwhelming the US healthcare system

United States Healthcare

Among developed nations, the US has the highest chronic disease burden

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A significant proliferation of health issues

42% of U.S. adults have multiple chronic conditions and 12% live with five or more
59% of young adults (18–34 yo) have least one chronic condition, 27% have multiple

Our healthcare system was not set up to support chronic conditions

Icon of a health building with a flame indicating inneficiencies

A number of factors contribute to this

Fragmented healthcare acccess
High costs
Relatively few doctors per capita
Significant socioeconomic disparities

While a senior health crisis is growing due to the lack of support of adults in their golden age

Related Needs

<1 hour

is the average time someone 65+ spends with a clinician annually

More touchpoints, richer engagement and information that contextualizes their health

34%

of those 65+ are isolated, which is the health equivalent of smoking 15 cigarettes a day

Greater social interactions, environmental awareness and cognitive engagement

These issues lead to significant complexity and result in many adults struggling to manage their health

Despite their best efforts, most people don't know what they are supposed to do after seeing a clinician.

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Only 12% of adults have “proficient” health literacy leading to higher hospitalization rates and use of costly services

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>50% of adults don’t understand any steps to improve or maintain their health after a clinical appointment

~20% of prescriptions are never filled; ~50% of Rx filled are not taken as prescribed

Our Solution

Our services reduce the complexities of daily living, support individualized care plans and extend clinical, family and caretaker efforts
‍
We focus on adults with chronic conditions as well as seniors in their golden age (65+)

The Clarence Health digital ally is delivered through conversation based, mobile applications across Apple and Android devices

Mobile app depicting clarence health app, with a large bell icon saying "Press for conversation with Clarence"

Care
• Medication / health reminders & nudges
• Health check-ins & assessments
• Periodic wellness screenings

Connection
• Empathetic conversations about anything a member is interested in
• Cognitive stimulation / entertainment: Trivia, Who Wants to Be a Millionaire
• Environmental & social awareness: news, weather, events

Empowerment
• Access to past health information & key documents
• Guidance on health conditions & medications
• Assistance with daily tasks through education and navigation to resources

Our caretaker portal ensures family members and friends are better equipped to help their loved ones

care.clarencehealth.com

Setup & customization of member services

Health Information management

Education and guidance

Member analytics

While our institutional partner platform provides insights, metrics and visibility into issues members are experiencing

partner.clarencehealth.com

The platform is customized for your institution’s objectives, information can also be emailed or an integration can be created

Population insights

Value creation metrics

Member issues / escalations

A High-Level Example

Clarence improves Mary’s health outcomes as well as the efficiency & effectiveness of those that support her

Mary

78 years old
Lives alone
Type 2 diabetes with peripheral arterial disease (PAD)
Granddaughter serves as her caretaker

Clarence helps guide Mary to the right access points

A cut on Mary’s leg was throbbing when she wokeup one morning and mentions to Clarence that she is going to get it checked out at the emergency department at a local hospital the next day.

Clarence lets Mary know that seeing a clinician at an Urgent Care could be a better option and she would spend less time waiting.

Mary decides that the urgent care would make the most sense, so Clarence sends her a link to sign up for an appointment the next day.

Missed appointments are decreased

Clarence reminds Mary of her appointment and Mary realizes she didn’t ask her granddaughter if she could drive her. Clarence mentions that Mary’s Medicare Advantage Plan covers transportation to clinical appointments and helps her book a ride.

Partner staff & members spend less time on follow up questions

Mary isn’t sure how often she is supposed to change the bandages on her leg and also heard from a friend that her new cephalexin medication could interact with diabetes drugs.

She asks Clarence, who lets her know that the wound should be cleaned and redressed daily for the next week based on her care plan and reminds Mary of what to look for that would indicate she might need additional care. Clarence also lets Mary know that cephalexin doesn’t have a known interaction with her Humolog, but that it can increase the effects of Metformin, a different drug to treat diabetes.

Mary is empowered to take greater control of her health and is less lonely due to her interactions with Clarence

Mary experiences less isolation due to her daily engagement with Clarence, she also feels like she is able to manage her health in much better ways.

She tells others about her wonderful experiences and provides positive feedback on CAHPS, Press Ganey and other surveys.

Institutional Partners

Clarence provides meaningful value for clinical groups...

Improved efficiency & cost savings

Heightened patient satisfaction

Stronger VBC
performance

…and discreet value for those focused on chronic conditions…

Higher patient retention & stickiness

Greater care plan adherence

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Improved visibility into care for other conditions

...as well as elevates senior living & home care operations

Greater resident & family engagement

Physician and senior citizen laughing while walking

Lower staff burden

Better health outcomes

Learn More

If you are a caretaker or an adult in their golden age (65+) or live with chronic condition(s) and would like to try a lite version of our services, please request access through sending an email to info@clarencehealth.com

If you're a healthcare provider, senior living facility, or payer that would like to know more about our institutional software and applications that can support your population, please fill out the form below or send a note to info@clarencehealth.com

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