Clarence Health - Healthcare Organizations

Extend patient support beyond the clinical visit

Clarence helps healthcare organizations provide personalized patient support and care coordination before, between and after appointments

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Most health needs happen outside the clinical visit

Adults face ~100 health events each year on average, but only a small fraction involve a clinician or their team. A health event can be a symptom, question, concern, care task or decision related to someone's health. Across the rest, people make the everyday decisions that shape adherence, utilization and outcomes.

Adults face about 100 health events per year, mostly outside a doctor's office

Clinical visit includes primary & specialty care, urgent care, emergency department and telehealth appointments. Professional advice includes portal messages, nurse triage and pharmacist advice. Self-manage includes social media, web search, chatbot and friend advice. Watchful waiting includes tolerance, past experience, and wait & see.

Sources: Ballad Health “100 Health Needs a Year. Three Doctor Visits.” (2026), BMC Primary Care “Revisiting the Symptom Iceberg in Today's Primary Care” (2011), The New England Journal of Medicine “The Ecology of Medical Care Revisited” (2001), The Lancet “The Iceberg: ‘Completing the Clinical Picture’ in General Practice” (1963)

Traditional patient support: brief, episodic and disconnected interactions create meaningful negative impacts

Clarence Health adds longitudinal support between current interactions

Our services create value for healthcare organizations by improving staff efficiency and economics while increasing patient engagement and adherence. For patients, Clarence Health reduces the complexities of daily living, helps them achieve their health goals and extends clinical, family and caregiver efforts.

Clarence combines the scalability of point solutions with the continuity of care management

Clarence combines high continuity with high scalability, compared to traditional care management and workflow point solutions

One personalized experience, across three ways to engage

Mobile application

Personalized 24/7 support for health and daily life

Calls & texts

Ongoing support and follow-up through phone calls and text messages

Web portals

Shared tools and information for care teams, members and caregivers

The Clarence Health app provides 24/7 support that keeps patients engaged and on track

Care

Daily support that keeps patients on track

Assessments, medication reminders & condition-specific guidance
Network guidance to help patients access the right level of care
Personalized Plans grounded in clinician instructions & patient preferences

Connection

A digital ally that's always available

Conversations that build context over time
Check-ins, encouragement & support between clinical interactions
Relevant local information, activities & interests

Empowerment

Guidance for moving ahead

Guidance on health conditions, routines & personal goals
Education and navigation to relevant resources & services
Access to past health information & important documents

Broad engagement is by design. More reasons to engage create more opportunities to reinforce care plans and identify needs.

Calls & texts extend Clarence support to patients without requiring the app

1. Proactive outreach

Reach patients at important moments

Pre-visit preparation, screenings & appointment logistics
Post-visit follow ups, discharge check-ins & high-risk outreach
Targeted outreach for care gaps, referrals & other next steps

2. Ongoing support

Help patients stay on track between visits

Reinforce care plans, medications, appointments & health goals
Answer questions and provide guidance based on each patient's context
Support navigation, resources & day-to-day health needs

3. Continuous connection

Carry context forward over time

Patients can engage through conversational calls and texts over time
Context from prior interactions carries forward to improve future support
Barriers, concerns & important outcomes can be surfaced back to care teams

Institutional portals give care teams the context, visibility and tools to better support patients

Care team visibility

See what may need attention

Review summaries of patient interactions & ongoing needs
Identify barriers, missed actions & care plan roadblocks
Surface issues & escalations requiring staff follow up

Workflow tools

Help teams coordinate next steps

Create reminders, follow up activities & patient specific support
Manage patient information, preferences & relevant documents
Customize workflows, resources & functionality for partner needs

Patient support & navigation

Give teams practical tools to help patients move forward

Access patient specific information, documents & prior interactions
Support referrals, transportation & other care navigation needs
Find relevant community resources, benefits & services

Clarence improves staff efficiency, patient engagement and economic performance

Staff efficiency

Extends patient support without growing staff
Offloads routine outreach, follow-up, navigation and administrative tasks
Surfaces barriers and exceptions so staff can focus on higher-value needs

Patient engagement & adherence

Reinforces care plans, medications, appointments and next steps
Provides personalized support across app, phone and text
Keeps patients connected to care team instructions between visits

Clinical & economic performance

Supports care gap closure, referrals and completion of follow up actions
Reduces patient leakage, directs patients to appropriate access points and keeps them within the network
Strengthens economics through improved adherence, outcomes and patient satisfaction

Immediate operational value, with increased impact as Clarence builds longitudinal patient context over time